Shipping & Handling
How long will my order take to arrive?
The estimated delivery time is 3 to 6 working days.
At Brands Gateway, we aim to process and dispatch your order within 24 hours of confirmation. To ensure a smooth delivery, please be available on the provided contact number so our team can reach you.
Timely delivery is subject to weather conditions, political disturbances, and other unforeseen situations.
What are the delivery charges?
Shipping is free on all orders.
How do I track my order?
Once your order is dispatched, you will receive a tracking link via email or SMS. You can use this link to monitor the status of your shipment.
How many times will the courier attempt to deliver my order if I am unavailable?
Our delivery team will make three attempts to deliver your parcel. If you are unavailable to receive it, the rider will make a new attempt the following day.
What could be the reasons for delayed delivery of my order?
Timely delivery may be affected by stock availability, courier load, weather conditions, political disturbances, and other unforeseen situations. However, we will do our best to provide support and keep you informed in case your order is delayed.